TERMS AND CONDITIONS

MCore Life Platform

Last Updated: November 26, 2025

1. ACCEPTANCE OF TERMS

By accessing, browsing, or using MCore Life ("Platform," "Service," "Site"), including through any mobile application or digital interface, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use the Platform. Your continued use constitutes acceptance of any modifications to these Terms.

2. SERVICE DESCRIPTION

2.1 Nature of Service

MCore Life is a digital healthcare platform providing:

  • Telemedicine consultations
  • Electronic Health Records (EHR) management
  • Prescription management and pharmacy services
  • Appointment scheduling
  • Medical advice and guidance
  • Health analytics and wellness tracking

2.2 Not a Substitute for Emergency Care

IMPORTANT: MCore Life does NOT replace emergency medical services. For life-threatening emergencies, call emergency services or visit the nearest hospital.

2.3 Licensed Medical Professionals

Healthcare services are provided by licensed medical professionals and subject to applicable healthcare laws.

3. USER ELIGIBILITY AND REGISTRATION

3.1 Eligibility

  • You are 18 years or older
  • You have legal capacity to enter contracts
  • You are not prohibited by law
  • You reside in an eligible jurisdiction

3.2 Account Registration

  • Provide accurate and complete information
  • Maintain confidentiality of login credentials
  • Notify us of unauthorized access
  • Accept responsibility for all account activity

3.3 Medical Information Accuracy

You confirm that all provided health information is accurate and truthful.

4. USER CONDUCT AND RESTRICTIONS

4.1 Permitted Use

  • Use for lawful purposes
  • Manage your health information
  • Access healthcare services
  • Communicate with providers

4.2 Prohibited Activities

  • Unauthorized access or copying
  • Bypassing security features
  • Transmitting malware
  • Harassment or abusive behavior
  • Impersonation
  • Posting false or misleading content
  • Commercial exploitation
  • Scraping or extracting data
  • Violating laws or regulations

4.3 Consequences of Violation

  • Account suspension or termination
  • Legal action
  • Reporting to authorities

5. INTELLECTUAL PROPERTY RIGHTS

5.1 Platform Ownership

MCore Life and all associated content are protected by IP laws.

5.2 License Grant

You receive a limited, non-transferable, revocable license to access the Platform.

5.3 Restrictions

  • No modification or reproduction
  • No derivative works
  • No reverse engineering

5.4 User-Generated Content

You grant us a license to store and process your information.

6. LIMITATION OF LIABILITY

6.1 Disclaimer of Warranties

The Platform is provided "AS IS" without warranties of any kind.

6.2 Medical Disclaimer

MCore Life does not replace professional medical advice.

6.3 Limitation of Damages

Liability is limited to fees paid in the last 12 months.

6.4 Exceptions

Limitations do not apply to death, injury, or confidentiality breaches.

7. INDEMNIFICATION

You agree to indemnify MCore Life from claims arising from your actions.

8. TERMINATION AND ACCOUNT CLOSURE

8.1 Termination by You

You may close your account anytime through support channels.

8.2 Termination by MCore Life

We may terminate your access for violations or legal reasons.

8.3 Effect of Termination

Access ceases immediately; obligations may survive.

8.4 Data Retention

We retain records per healthcare laws and DPDPA 2023.

9. PAYMENT TERMS

9.1 Fees

Prices may change with notice.

9.2 Payment Methods

  • Cards
  • Digital wallets
  • Bank transfers
  • Insurance co-payments

9.3 Refunds

No refunds for services already rendered.

9.4 Disputed Charges

Contact support within 30 days.

10. PRIVACY AND DATA PROTECTION

Your use is governed by our Privacy Policy.

11. DISCLAIMERS

MCore Life is not responsible for third-party services or downtime.

12. MODIFICATIONS TO TERMS

Terms may be updated anytime. Continued use = acceptance.

13. GOVERNING LAW AND JURISDICTION

Governed by Indian law, with arbitration under applicable acts.

14. CONTACT AND SUPPORT

  • Email: info@mcorelife.com
  • Phone: [Your Contact Number]
  • Address: [Your Company Address]

15. MISCELLANEOUS

Entire agreement, severability, assignment, and notice terms apply.

ACKNOWLEDGMENT

By checking "I Agree," you confirm understanding and acceptance of these Terms and our Privacy Policy.

APPENDICES

Appendix A: Defined Terms

  • MCore Life
  • User
  • Health Information
  • Business Associate
  • DPDPA 2023

Appendix B: Regulatory References

  • Information Technology Act, 2000
  • Digital Personal Data Protection Act, 2023
  • Indian Contract Act, 1872
  • Medical Council Regulations
  • National Health Mission Guidelines
  • HIPAA (where applicable)