PRIVACY POLICY

MCore Life Platform

Last Updated: November 26, 2025

1. INTRODUCTION

Welcome to MCore Life ("Platform," "Service," "we," "us," or "our"). MCore Life is committed to protecting your privacy and ensuring transparency in how we collect, use, process, and store your personal information, including health-related data.

This Privacy Policy ("Policy") explains our practices regarding the collection and use of your information when you access our website at https://mcorelife.com/ and use our healthcare digital platform services. By accessing or using MCore Life, you acknowledge and agree to the terms outlined herein.

Jurisdiction: This Policy complies with the Digital Personal Data Protection Act, 2023 (DPDPA 2023), the Information Technology Act, 2000, and applicable healthcare data protection regulations in India.

2. DEFINITIONS

Personal Information: Any information that directly or indirectly identifies you.
Health Information / Sensitive Personal Data: Medical and health-related data.
Protected Health Information (PHI): Identifiable medical information.
Processing: Any operation applied to personal data.
Data Subject: The individual to whom the data relates.

3. INFORMATION WE COLLECT

3.1 Information You Provide Directly

Account Registration:

Full name, email, phone number
Date of birth, gender, address
Password, security details

Health Information:

Medical history, prescriptions, allergies
Diagnostic reports, test results
Immunization records
Insurance details

Payment Information:

Card details (processed securely)
Billing address
Transaction history

Communication:

Messages, queries, support tickets
Call recordings (with consent)
Feedback and complaints

3.2 Information Collected Automatically

Device information
Usage data
Cookies and tracking data
Location data
Log files

3.3 Information from Third Parties

Healthcare providers
Diagnostic centers
Insurance companies
Government databases (with authorization)
Third-party integrations

4. LEGAL BASIS FOR PROCESSING

Consent
Contract performance
Legal obligations
Vital interests
Public interest
Legitimate business interests

5. HOW WE USE YOUR INFORMATION

5.1 Primary Uses

Healthcare service delivery
Prescription management
Electronic health record maintenance
Appointment scheduling
Billing and payments
Health recommendations

5.2 Secondary Uses

Communication
Analytics and improvements
De-identified research
Marketing (opt-in only)
Legal compliance

5.3 Restrictions on Use

No direct marketing without consent
No discriminatory practices
No sale of health data

6. DATA SHARING AND DISCLOSURE

With healthcare providers (with consent)
With business associates (under DPA agreements)
Legal compliance
No sale of data
Use of de-identified data for research

7. DATA RETENTION

7.1 Health Information

Retained for legal and regulatory compliance (7–10 years).

7.2 Personal Information

Stored for account lifetime + 3 years.

7.3 Deletion Requests

Honored except where legal obligations require retention.

8. SECURITY MEASURES

AES-256 encryption
SSL/TLS security
Firewalls and intrusion detection
Regular security audits

No system can guarantee 100% protection.

9. YOUR RIGHTS

Right of access
Right to correct
Right to delete
Right to portability
Right to withdraw consent
Right to grievance redressal

Contact: info@mcorelife.com

10. INTERNATIONAL DATA TRANSFERS

Data transferred securely with equivalent protections.

11. CHILDREN'S PRIVACY

Not intended for users under 18. Parents manage minor records.

12. THIRD-PARTY LINKS

We are not responsible for external websites or their policies.

13. POLICY UPDATES

We may update this Policy and notify you of major changes.

14. CONTACT US

Email: info@mcorelife.com

Phone: [Your Contact Number]

Address: [Your Company Address]

15. GRIEVANCE REDRESSAL